Terms & Conditions | Best Door Hardware Bathrooms & Kitchens

Introduction

Welcome to Helmex International. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before
using our services.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Helmex International or its content suppliers and is protected by Australian and international copyright laws. Unauthorised use of any trademarks, logos, or other proprietary content is strictly prohibited.

Website Use

You may use this website only for lawful purposes and in accordance with these Terms & Conditions. You are prohibited from attempting to alter, disrupt, or damage the website or its content. Helmex International does not guarantee that the website will be available at all times and is not liable for any disruptions or damages that may result from the use of the website.

User Obligations

Users agree to provide accurate and current information when registering or purchasing from our website. You are responsible for maintaining the confidentiality of your account information.

Accuracy of Information

While we strive to provide accurate and up-to-date information, Helmex International does not warrant the accuracy, completeness, or reliability of any information on this website. Product availability, prices, and descriptions are subject to change without notice. For the most current information, please contact
us directly.

Limitation of Liability

Helmex International is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website. If our liability cannot be fully excluded by law, it is limited to the re-supply of the relevant information or
services.

Links to Third-Party Sites

Our website may contain links to external websites. Helmex International does not endorse, guarantee, or take responsibility for the content or practices of these third-party sites. Accessing these links is at your own risk.

Use of Cookies

We may use cookies to enhance your browsing experience. By using our website, you consent to the use of cookies. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of the website.

Termination

We reserve the right to terminate or suspend your access to our website without notice if you violate these Terms & Conditions or engage in any unlawful activity.

Force Majeure

Helmex International will not be held liable for any delays or failures in performance resulting from acts beyond its reasonable control, including but not limited to natural disasters, acts of war, or government restrictions.

Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of the State of Victoria, Australia. Any disputes arising from these Terms & Conditions will be resolved
through mediation, and if unresolved, shall be submitted to the exclusive jurisdiction of the courts of Victoria.

Changes to Terms & Conditions

Helmex International reserves the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on the website.

richard tuckwell

1 year ago

Fantastic service. Carlos was very helpful in a friendly and professional manner. He found what we needed and went out of his way to make sure we could get hold of it in the limited time we had available. Very much appreciated and highly recommended.

Response from the owner

Thanks for the review. I’m glad we were able to help you

Kate Paterson

Great customer service and a good product range. We have purchased tap ware/ bathroom towel rails here over the years – but most recently we were having trouble with our bath spout (purchased elsewhere). I got great practical advice and some new screws and its working perfectly.

Thank you for your positive feedback, Kate! We’re thrilled to hear that you had a great experience with our customer service and found practical help for your bath spout. It’s wonderful to know that our product range has been helpful to you over the years. We appreciate your loyalty and look forward to assisting you again in the future!Thank You from Helmex

Sue Richter

Helmex is a great small business bathroom products supplier. Carlos is professional, helpful, efficient and reasonably priced. And when I needed to return an item because I made a mistake, he enabled the return with good grace.

Thank you for your wonderful feedback, Sue! We’re thrilled to hear about your positive experience with Carlos and our services. Your support for small businesses like ours means a lot. We look forward to assisting you again in the future!

Hao Tran

Thank you for your 5-star rating, Hao! We appreciate your support and look forward to serving you again.

Justine Kiely-Scott

2 years ago

Carlos goes above and beyond to problem solve replacing fittings. So easy to deal with. 😊

Thrilled to hear about your great experience with Carlos! 🌟 At Helmex, we pride ourselves on offering top-notch service and an extensive selection of high-quality Bathroom & Kitchenware to make your renovation smooth and satisfying. Discover our beautifully designed products like basins, tapware, and more at our Melbourne store or online. Visit us and let us help you elevate your space today! 🚀Helmex International520 Whitehorse Rd, Surrey Hills VIC 3127Ph: (03) 9830 7441

Yi Chan

Excellent range of products at great quality. Most importantly, fantastic & professional service from Carlos, who listens and takes the time to provide recommendations suitable for my needs and budget. Thank you for your expertise!

Thank you, Yi Chan, for your wonderful review! We’re so pleased to hear that you found Helmex’s product range to be of great quality and that Carlos provided fantastic and professional service. Taking the time to understand your needs and budget is something we prioritise, and we truly appreciate your kind words.

Brendan Nolan

Very pleased with the product, pricing and customer service. A pleasure to deal with.

Thank you, Brendan, for your fantastic feedback! We’re thrilled to hear you’re pleased with the product, pricing, and customer service at Helmex. It’s always our goal to ensure a positive experience, and we appreciate your support.

Kris Mason

Great shop and friendly staff
Helped me out when I was in trouble

Hi Kris! Thanks for the great review! We’re so glad to hear that our team at Helmex could assist you when you needed it. Our goal is always to provide friendly and helpful service, and it’s wonderful to know we made a difference. If you ever need anything else, don’t hesitate to reach out!

Tali Stewart

Excellent service, we were able to find everything we needed here. Carlos was so helpful, knowledgeable and never tried to upsell us. He just listened to our needs and guided us to find the right items. He also promptly ordered all our items to ensure they arrived as quickly as possible. Very happy and cannot more highly recommend! Will definitely continue to use Helmex for all our future builds/renos.

Hi Tali! Thank you for your fantastic review! We’re so glad to hear that you had an excellent experience with Helmex and that Carlos was able to help you find exactly what you needed. It’s great to know that his knowledge and attentive approach made your shopping process smooth and hassle-free. We’re delighted that everything arrived promptly and that you’re happy with the service. We look forward to assisting you with all your future builds and renovations!

laurence plant

Extensive range, quality products, staff have plenty of time to help with selection and making sure the fittings are exactly right.

Hi Laurence. Thank you for your kind words! We’re delighted to hear that you appreciated the extensive range and quality products at Helmex. Our staff is dedicated to ensuring that each customer finds the perfect fittings, and we’re glad they could assist you with your selection. Your satisfaction is our priority, and we look forward to serving you again soon!

Kim Jong il

3 years ago

Carlos has been fantastic to deal with. Helpful and knowledgeable

Joan Scott

Helmex sell quality products at competitive prices. Carlos gives great customer service. He has a terrific understanding of products available and has given us trusted advice to resolve some tricky renovation issues.

Ken

Needed to replace a toilet door handle and Carlos explained and provided recommendations that were pocket friendly and of high quality. Love shopping experiences like this.

Mostafa Bahraini

My experience at Helmex was great. Carlos was professional and very helpful, and the product range at Helmex was awesome.

Sonny Lim

Carlos was very nice friendly helped me solved a lock handle problem very efficiently. Highly recommended service to use.

Nick Mann

Helmex offers a huge selection of quality products at very competitive prices. We purchased many items for our bathroom and kitchen re-modelling this year and Carlos provided exceptional customer service throughout the entire process. Highly recommended!

Ken L

Excellent customer service and great knowledge in bathroom and kitchenware supplies. Shared my budget and expectations of some door handles and Carlos was generous with his time to assist and recommended what I needed best. Easy to deal with and will definitely return.

Bryan Thomas

Wow the service that we have received on more then one occasion with Carlos was beyond expectations!! We have used Helmex for commercial and residential and we could not be happier with the quality of all fitting for our kitchens and bathrooms. I will continue to shop with Carlos his expertise and attention to details of not forgetting a bathroom hook or a door stop for example is service you just can’t find these days. Happy shopping @ Helmex