Processing Time
Orders are processed as soon as they are received. Most in-stock items ordered before noon are dispatched the same day. Backordered items may take longer, with delivery times varying based on supplier availability.
Domestic Shipping
We use major freight companies for domestic deliveries. If there is no safe place to leave your goods, you must provide an alternative address. Deliveries cannot be made to P.O. Boxes.
International Shipping
International orders are charged at live quoted rates. Shipping times may vary, typically taking 4 to 5 days with services like DHL. Delivery time frames are subject to change due to unforeseen circumstances.
Local Pickups
Customers wishing to pick up their orders can do so by contacting us in advance at info@helmex.com.au or by calling +61 3 9830 7441 to confirm availability.
Rural Deliveries
Deliveries to rural locations may be handed over to a local courier, potentially causing delays.
Special Orders
Special orders may require additional time for delivery and cannot be returned or refunded due to a change of mind.
Shipping Insurance
We recommend purchasing shipping insurance for valuable items. Helmex International is not responsible for items lost or damaged during transit.
Tracking Information
Once your order has been dispatched, you will receive tracking information via email.
Undeliverable Packages
If a package is undeliverable due to an incorrect address or other reasons, we will attempt to contact you to arrange re-delivery. Additional shipping charges may
apply.