Privacy Policy | Best Door Hardware Bathrooms & Kitchens

Introduction

Helmex International is committed to safeguarding your privacy. This policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles and, where applicable, the EU GDPR.

Personal Information Collection

We collect personal information that you provide directly to us, including your name, contact details, and payment information. We may also collect information through your interactions with our website, including cookies and tracking technologies.

Use of Personal Information

Your personal information is used to:

Process your orders and provide customer support.
Communicate with you about our products, services, and promotions.
Improve our website and business practices.

Disclosure of Personal Information

We may disclose your information to third parties such as our employees, agents, or suppliers for the purposes of fulfilling your order. We may also disclose your information if required by law.

Third-Party Services

We use third-party services (e.g., payment gateways, marketing services) to process your personal information. These third parties are bound by confidentiality obligations and may only use your information for the purposes for which it was disclosed.

If you are an EU resident, you have specific rights under the GDPR, including access to your personal information, correction of inaccuracies, and the right to be forgotten. Please contact us to exercise these rights

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Security

We implement various security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Use of Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and gather usage data. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of the website.

Changes to this Policy

Helmex International may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

For more information about this policy or your personal information, please contact us at info@helmex.com.au or write to us at 520 Whitehorse Road, Surrey Hills North, VIC. 3127, Australia.

richard tuckwell

1 year ago

Fantastic service. Carlos was very helpful in a friendly and professional manner. He found what we needed and went out of his way to make sure we could get hold of it in the limited time we had available. Very much appreciated and highly recommended.

Response from the owner

Thanks for the review. I’m glad we were able to help you

Kate Paterson

Great customer service and a good product range. We have purchased tap ware/ bathroom towel rails here over the years – but most recently we were having trouble with our bath spout (purchased elsewhere). I got great practical advice and some new screws and its working perfectly.

Thank you for your positive feedback, Kate! We’re thrilled to hear that you had a great experience with our customer service and found practical help for your bath spout. It’s wonderful to know that our product range has been helpful to you over the years. We appreciate your loyalty and look forward to assisting you again in the future!Thank You from Helmex

Sue Richter

Helmex is a great small business bathroom products supplier. Carlos is professional, helpful, efficient and reasonably priced. And when I needed to return an item because I made a mistake, he enabled the return with good grace.

Thank you for your wonderful feedback, Sue! We’re thrilled to hear about your positive experience with Carlos and our services. Your support for small businesses like ours means a lot. We look forward to assisting you again in the future!

Hao Tran

Thank you for your 5-star rating, Hao! We appreciate your support and look forward to serving you again.

Justine Kiely-Scott

2 years ago

Carlos goes above and beyond to problem solve replacing fittings. So easy to deal with. 😊

Thrilled to hear about your great experience with Carlos! 🌟 At Helmex, we pride ourselves on offering top-notch service and an extensive selection of high-quality Bathroom & Kitchenware to make your renovation smooth and satisfying. Discover our beautifully designed products like basins, tapware, and more at our Melbourne store or online. Visit us and let us help you elevate your space today! 🚀Helmex International520 Whitehorse Rd, Surrey Hills VIC 3127Ph: (03) 9830 7441

Yi Chan

Excellent range of products at great quality. Most importantly, fantastic & professional service from Carlos, who listens and takes the time to provide recommendations suitable for my needs and budget. Thank you for your expertise!

Thank you, Yi Chan, for your wonderful review! We’re so pleased to hear that you found Helmex’s product range to be of great quality and that Carlos provided fantastic and professional service. Taking the time to understand your needs and budget is something we prioritise, and we truly appreciate your kind words.

Brendan Nolan

Very pleased with the product, pricing and customer service. A pleasure to deal with.

Thank you, Brendan, for your fantastic feedback! We’re thrilled to hear you’re pleased with the product, pricing, and customer service at Helmex. It’s always our goal to ensure a positive experience, and we appreciate your support.

Kris Mason

Great shop and friendly staff
Helped me out when I was in trouble

Hi Kris! Thanks for the great review! We’re so glad to hear that our team at Helmex could assist you when you needed it. Our goal is always to provide friendly and helpful service, and it’s wonderful to know we made a difference. If you ever need anything else, don’t hesitate to reach out!

Tali Stewart

Excellent service, we were able to find everything we needed here. Carlos was so helpful, knowledgeable and never tried to upsell us. He just listened to our needs and guided us to find the right items. He also promptly ordered all our items to ensure they arrived as quickly as possible. Very happy and cannot more highly recommend! Will definitely continue to use Helmex for all our future builds/renos.

Hi Tali! Thank you for your fantastic review! We’re so glad to hear that you had an excellent experience with Helmex and that Carlos was able to help you find exactly what you needed. It’s great to know that his knowledge and attentive approach made your shopping process smooth and hassle-free. We’re delighted that everything arrived promptly and that you’re happy with the service. We look forward to assisting you with all your future builds and renovations!

laurence plant

Extensive range, quality products, staff have plenty of time to help with selection and making sure the fittings are exactly right.

Hi Laurence. Thank you for your kind words! We’re delighted to hear that you appreciated the extensive range and quality products at Helmex. Our staff is dedicated to ensuring that each customer finds the perfect fittings, and we’re glad they could assist you with your selection. Your satisfaction is our priority, and we look forward to serving you again soon!

Kim Jong il

3 years ago

Carlos has been fantastic to deal with. Helpful and knowledgeable

Joan Scott

Helmex sell quality products at competitive prices. Carlos gives great customer service. He has a terrific understanding of products available and has given us trusted advice to resolve some tricky renovation issues.

Ken

Needed to replace a toilet door handle and Carlos explained and provided recommendations that were pocket friendly and of high quality. Love shopping experiences like this.

Mostafa Bahraini

My experience at Helmex was great. Carlos was professional and very helpful, and the product range at Helmex was awesome.

Sonny Lim

Carlos was very nice friendly helped me solved a lock handle problem very efficiently. Highly recommended service to use.

Nick Mann

Helmex offers a huge selection of quality products at very competitive prices. We purchased many items for our bathroom and kitchen re-modelling this year and Carlos provided exceptional customer service throughout the entire process. Highly recommended!

Ken L

Excellent customer service and great knowledge in bathroom and kitchenware supplies. Shared my budget and expectations of some door handles and Carlos was generous with his time to assist and recommended what I needed best. Easy to deal with and will definitely return.

Bryan Thomas

Wow the service that we have received on more then one occasion with Carlos was beyond expectations!! We have used Helmex for commercial and residential and we could not be happier with the quality of all fitting for our kitchens and bathrooms. I will continue to shop with Carlos his expertise and attention to details of not forgetting a bathroom hook or a door stop for example is service you just can’t find these days. Happy shopping @ Helmex